072: Scalable Teams Start with Solid Systems with Yolanda Rumph
The Uncommon Couch
072: Scalable Teams Start with Solid Systems with Yolanda Rumph
So your business is growing and you want to hire a team. Where do you start?
The hiring and onboarding process sets the tone for your team and your business as a whole. The right team members can decrease your workload, help you scale your business, and relieve some of the pressure you feel as a CEO. And with solid systems in place, you can bring on those new team members with confidence and ease.
In this episode, I’m chatting with Yolanda Rumph, founder of The Collective Flo, LLC and expert in operations management. She’s sharing her tips for hiring a team, developing onboarding systems, and organizing your business to minimize overwhelm and stress. Plus, she’s explaining how your onboarding system can create a solid foundation for your entire team.
What you’ll find in this episode:
How your onboarding process creates the foundation for your team
When you should start developing your onboarding system
How onboarding looks different for solopreneurs vs. bigger business owners
How to determine what kind of support you need on your team
Why it’s important to use data as you scale your business and expand your team
How a team can help minimize launch stress and overwhelm
Links from the Episode
Follow Yolanda on Instagram
Connect with Yolanda on LinkedIn
About Yolanda
Yolanda J. Rumph is the Founder and Team Operations Consultant slaying systems at The Collective Flo, LLC.
With over two decades of experience within the operational capacities, both private and corporate, Yolanda has been the subject matter expert for building out team support programs that are aligned with the overall mission and vision of the stakeholders. She understands we live in an ever-changing digital ecosystem and designs new-hire onboarding systems to anticipate change in trends.
As a Certified Director of Operations and Launch Manager, Yolanda specializes in optimizing team operations and experience. She is committed to bringing the highest ROI when it comes to finding and attracting the right candidates for your business or program launch. She takes it a step further to ensure higher team retention when she created the "After-the-Hire" New Hire Onboarding Blueprint system for entrepreneurs experiencing hyper-growth. She believes the onboarding process of new team members is one of the most critical processes in growing and maintaining a healthy work culture in your business.
Onboarding your new team members should be an exciting event -- not a stressful or manual process that causes you to cringe just thinking about it.
Quotes:
“You need to think [about your systems] as soon as you know that your business is growing.” - Yolanda Rumph
“You really need to make sure that you're hiring the right type of support.” - Yolanda Rumph
“You may not need a really large team. You may just need a few key components and just keep it really plain and simple.” - Yolanda Rumph
“When you're with the right people or you have the right people to support your team, you don't have to just rely on yourself… You have a plethora of great minds around you to help out.” - Yolanda Rumph